Evolution in Public Sector Work
Despite an abundance of studies revealing how various workplace changes can cause big improvements, change has been slow to catch on in the government sector. Although change may take time, public sector change is possible. In a recent article published by Governing, author William Eggers examines the results of a Deloitte study on government workplaces. He breaks it down into the following categories:
New technologies are having a big impact on how government employees work. For example, AI technology has been implemented to great effect in answering citizen questions about Army recruitment, easing the load of child welfare paperwork, and analyzing health inspection data. The key to successful work redesign, explains Eggers, is to closely examine an organization—both its big picture and small picture—to determine where new technology should be implemented.
Government work is structured to motivate long-term career commitment. As a result, the public sector struggles to retain talented specialists because they don’t like to be stuck in the same role for a long time. One method some government employees have put into place is offering a “tour of duty” approach that requires a relatively shorter time commitment for specific projects. Alternatively, other agencies have started using a “talent cloud” method wherein workers with special skills are identified in advance and called upon when an unexpected staffing need arises.
Data-driven analysis is becoming more popular in public sector workplaces. For example, organizations are drawing upon studies that can detect high performers, unsatisfied employees, and potential leaders. Additionally, many workplaces have implemented wellness programs, as studies have shown them to be effective.
For more details, read the article in full at Governing.