September 2014

At Lewis, Hooper & Dick, LLC, client satisfaction is our number one priority. To help gauge our clients’ impressions of our firm, to identify our strengths and to clarify areas of improvement, we conduct online satisfaction surveys with our clients. Since the survey began in 2014, we have received a 38% completion rate. Here are some of highlights from the data we have compiled:

• 95% of our clients are satisfied with our overall service.
• 100% of our clients feel we meet deadlines and provide service in a timely manner.
• 94% of our clients feel we provide innovative recommendations.
• 100% of our clients feel we exhibit courtesy and professionalism when serving our accounts.
• 96% of our clients feel we deliver proactive solutions.
• 98% feel that we stay on top of legislative and industry changes.