Chatbots, softbots and virtual assistants are changing the way customer service is handled. Originally brought in to help mitigate high human workloads by handling the most straightforward issues, these digital…
The speed of technology changes everyday life. We live in a time of efficiency and information only a click away. That is great news for the communities we serve but…
The U.S. Department of Labor (DOL) recently issued a final update of the rule governing overtime pay for eligible American workers under the Fair Labor Standards Act (FLSA). This is…